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Documentation Index

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Announcements

The Announcements module allows you to communicate important information to your organization members. Create announcements, schedule them for later delivery, and send them through multiple channels.
Announcements page showing list of announcements

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Overview

Announcements help you keep your organization members informed about important events, safety notices, maintenance updates, social activities, and other information. Send announcements via dashboard, email, or SMS.

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Key Features

Multi-Channel Delivery

Send announcements through dashboard notifications, email, SMS, or all channels simultaneously.

Scheduling

Schedule announcements for future delivery. Set specific date and time for announcements to be sent.

Targeted Recipients

Send to all members, specific roles (pilots, students, instructors), or custom groups.

Priority Levels

Set priority levels (low, medium, high, critical) to help recipients understand importance.

Categories

Organize announcements by category (safety, maintenance, admin, social, general).

Acknowledgments

Track who has read and acknowledged important announcements. Ensure critical messages are seen.

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Getting Started

1

Access Announcements

Navigate to Organization → Announcements from your dashboard sidebar.
2

View Existing Announcements

See all announcements:
  • Sent announcements
  • Scheduled announcements
  • Draft announcements
  • Filtered by status, category, or priority
List of announcements with filters
3

Create Your First Announcement

Click New Announcement to create your first announcement.

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Creating Announcements

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Basic Announcement

1

Start New Announcement

Click + New Announcement button on the announcements page.
2

Enter Title

Provide a clear, descriptive title:
  • Keep it concise
  • Make it informative
  • Use action words when appropriate
Example: “Annual Safety Meeting - This Saturday”
3

Select Categories

Choose one or more categories:
  • Safety - Safety-related announcements
  • Maintenance - Maintenance updates
  • Admin - Administrative notices
  • Social - Social events and activities
  • General - General information
Form for creating a new announcement
4

Write Content

Enter the announcement message:
  • Be clear and concise
  • Include all relevant details
  • Use formatting (bold, lists) for readability
  • Add links if needed
Use bullet points and short paragraphs for better readability, especially in email announcements.
5

Set Priority

Choose priority level:
  • Low - Informational, not urgent
  • Medium - Important but not critical
  • High - Urgent, requires attention
  • Critical - Very urgent, immediate action needed
Priority affects visual styling and notification urgency.
6

Select Recipients

Choose who receives the announcement:
  • All Members - Everyone in organization
  • All Pilots - Only pilots
  • All Instructors - Only instructors
  • All Students - Only students
  • All Admins - Only administrators
  • Custom - Select specific members
You can select multiple recipient groups. Members matching any selected group will receive the announcement.
7

Choose Delivery Channels

Select how to deliver:
  • Internal Message - Dashboard notification
  • Email - Email to recipients
  • SMS - Text message (if enabled)
You can select multiple channels. Recipients receive through all selected channels.
8

Send or Schedule

Choose when to send:
  • Send Now - Send immediately
  • Schedule - Set date and time for future delivery
Scheduled announcements are sent automatically at the specified time.

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Advanced Options

Schedule announcements:
  1. Enable Schedule for later
  2. Select date and time
  3. Announcement is queued
  4. Sent automatically at scheduled time
You can edit or cancel scheduled announcements before they’re sent.
Set when announcement expires:
  • Announcement automatically hides after expiration
  • Useful for time-sensitive information
  • Prevents outdated announcements from cluttering the list
For critical announcements:
  • Require recipients to acknowledge
  • Track who has seen the announcement
  • Follow up with those who haven’t acknowledged
  • Useful for safety and compliance announcements
Add attachments:
  • Upload documents, images, or PDFs
  • Attachments included in email
  • Available for download in dashboard
  • Useful for forms, documents, or images

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Managing Announcements

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Viewing Announcements

1

Filter Announcements

Use filters to find specific announcements:
  • Status - Sent, scheduled, draft
  • Category - Filter by category
  • Priority - Filter by priority level
  • Date Range - Show announcements within period
  • Search - Search by title or content
2

Sort Announcements

Sort by:
  • Date - Most recent first (default)
  • Priority - Highest priority first
  • Title - Alphabetical
3

View Details

Click on an announcement to see:
  • Full content
  • Recipients
  • Delivery channels
  • Send date/time
  • Acknowledgments (if required)
  • Attachments

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Editing Announcements

Draft announcements can be edited:
  1. Open the announcement
  2. Click Edit
  3. Make changes
  4. Save updates
Scheduled announcements can be modified:
  • Change content
  • Update schedule time
  • Modify recipients
  • Cancel if needed
Changes apply before the announcement is sent.
Once sent, announcements cannot be edited. This maintains a record of what was actually sent.If you need to correct information, create a new announcement.

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Deleting Announcements

1

Delete Announcement

  1. Open the announcement
  2. Click Delete
  3. Confirm deletion
Deleted announcements cannot be recovered. Consider if you need to keep a record before deleting.

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Announcement Statuses

Announcements have different statuses:
  • Draft - Created but not sent
  • Scheduled - Queued for future delivery
  • Sent - Successfully delivered
  • Failed - Delivery failed (check errors)
Announcements showing different status badges

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Delivery Channels

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Dashboard Notifications

Internal messages appear in:
  • Dashboard notification center
  • Announcements page
  • Persistent until acknowledged (if required)
  • Always visible to recipients

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Email Delivery

Email announcements include:
  • Formatted content
  • Attachments (if any)
  • Links back to dashboard
  • Professional formatting
  • Organization branding
Email delivery requires valid email addresses for recipients. Check that member emails are current.

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SMS Delivery

SMS announcements:
  • Short text messages
  • Link to full announcement
  • Requires SMS to be enabled
  • May have character limits
  • Additional charges may apply
SMS delivery may incur additional costs. Check your plan and billing settings before enabling SMS.

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Acknowledgments

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Requiring Acknowledgments

For critical announcements:
1

Enable Acknowledgment

When creating announcement, enable Require Acknowledgment.
2

Track Acknowledgments

After sending, view who has acknowledged:
  • See acknowledgment status
  • List of members who acknowledged
  • List of members who haven’t
  • Acknowledgment timestamps
3

Follow Up

For unacknowledged recipients:
  • Send reminder (if needed)
  • Contact directly if critical
  • Track compliance
Use acknowledgments for safety-critical announcements to ensure everyone has seen important information.

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Best Practices

1

Use Clear Titles

Write descriptive titles that immediately convey the announcement’s purpose. Members should understand what it’s about from the title.
2

Choose Appropriate Priority

Use priority levels correctly. Overusing “critical” reduces its impact. Reserve high/critical for truly urgent matters.
3

Target Your Audience

Send announcements only to relevant recipients. Don’t send everything to everyone - it leads to notification fatigue.
4

Use Categories Consistently

Use categories consistently to help members filter and find relevant announcements. Establish category guidelines.
5

Schedule Thoughtfully

Schedule announcements for times when recipients are likely to see them. Avoid sending late at night or very early morning.
6

Keep Content Concise

Be brief and to the point. Include essential information but avoid lengthy messages. Use attachments for detailed information.

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Troubleshooting

  • Check recipient email addresses are correct
  • Verify recipient is in selected group
  • Check spam/junk folder
  • Verify delivery channel is enabled
  • Check announcement status (may have failed)
  • Verify scheduled time has passed
  • Check announcement status
  • Review error messages
  • Ensure system is running
  • Contact support if issue persists
  • Verify you have permission to create announcements
  • Check if announcements module is enabled
  • Ensure required fields are filled
  • Try refreshing the page
  • Contact admin if permissions seem incorrect